Call center Software (Outbound/Inbound/Blended Dialer)

 Onequew predictive dialer is helps optimize call center operations by automating the process of dialing phone numbers and connecting agents only when a live person answers. The system predicts when agents will be available to take calls based on factors like call volume, call duration, and agent availability. 

 Onequew Progressive dialer is similar to predictive dialing, but with some key differences in how calls are managed. It is a dialing method designed to ensure that each agent is connected to a live person immediately after finishing their previous call. 

Onequew Inbound is refers to phone calls that are initiated by customers or clients to a business or organization. In an inbound calling environment, the business receives the call rather than making the initial contact. Inbound calls are typically directed to customer service, sales, technical support, or other departments depending on the nature of the business. 

Onequew Skill-Based Call Routing is an advanced method of routing inbound calls/outbound calls, where calls are directed to agents based on their specific skills or expertise. This approach ensures that customers are connected to the most qualified agent to handle their query or request, improving efficiency, customer satisfaction, and the overall service experience.