Every Channel. One Platform. Zero Customer Left Behind.
Unify voice, chat, email, WhatsApp, social media, and SMS into a single agent workspace — with full conversation history, intelligent routing, and real-time analytics.
All Your Channels, Unified
One platform to manage every way your customers reach you.
Built for Modern Customer Engagement
From a unified agent desktop to AI chatbots and CSAT tracking — OneQuew Omni Channel gives your team everything to deliver exceptional experiences.
Unified Agent Desktop
All channels — voice, chat, email, social — in a single agent interface. No tab-switching, no missed context. One screen handles everything.
360° Customer View
Every interaction across every channel is logged against the customer profile. Agents see the full history before they say hello.
Intelligent Routing
Route conversations to the right agent based on channel, skill, language, or customer tier — automatically, every time.
Real-Time Analytics
Live dashboards across all channels — queue depths, response times, CSAT scores, and agent performance in one unified view.
Chatbot & Auto-Responses
Deploy AI-powered chatbots on web, WhatsApp, and social channels to handle FAQs and triage requests before escalating to agents.
Email Ticketing
Convert inbound emails into tracked tickets automatically. Assign, prioritise, and resolve with full thread history and SLA tracking.
100% Conversation Recording
Every voice call, chat, and email is recorded and stored securely — accessible for QA, compliance, and agent coaching.
CSAT & Feedback Collection
Automatically send post-interaction surveys across any channel to capture customer satisfaction scores and drive continuous improvement.
Supervisor Monitoring
Supervisors can monitor live conversations across all channels, whisper to agents, and barge in on calls — all from one dashboard.
CRM Integration
Bi-directional sync with your CRM — auto-log interactions, update lead status, and trigger follow-up workflows across every channel.
Mobile Agent App
Agents can handle chats, emails, and calls from their Android device — full omni-channel capability on the go.
Channel Continuity
Customers can switch channels mid-conversation — start on chat, continue on email — without repeating themselves. Context travels with them.
Cloud, On-Premise & WFH — Your Choice
Deploy OneQuew Omni Channel the way that works for your business — fully managed cloud, your own servers, mobile, or remote agent access around the clock.
Cloud-Based
Fully managed cloud platform. Zero infrastructure, instant setup, automatic updates. Access all channels from any browser, anywhere.
On-Premise
Deploy on your own servers for complete data sovereignty. Ideal for enterprises with strict compliance, security, or data residency requirements.
Android Ready
Manage all channels and handle customer interactions from Android devices. Perfect for field teams and mobile-first operations.
WFH Accessible 24/7
Remote agents connect to every channel from home — full omni-channel capability with real-time supervision, no office required.
Channel
A Complete Omni Channel Engagement Suite
OneQuew Omni Channel comes fully loaded — every tool your team needs to deliver seamless, connected customer experiences across every touchpoint.
- Voice, chat, email, SMS & social in one platform
- Unified agent desktop — single screen
- 360° customer interaction history
- Intelligent skill-based routing
- AI chatbot & auto-response engine
- Email-to-ticket conversion
- 100% conversation recording
- CSAT & post-interaction surveys
- Real-time supervisor dashboard
- CRM & third-party integrations
- WhatsApp Business API support
- Channel continuity across sessions
- Mobile agent app (Android)
- Cloud-based & on-premise deployment
- WFH agent access 24/7
Omni Channel for Every Industry
From BFSI to e-commerce — OneQuew Omni Channel powers connected customer experiences across every sector.
Multi-channel loan support, account queries, fraud alerts via voice, chat & WhatsApp
Appointment booking via chat, reminders via SMS, follow-ups via email — all unified
Order support across chat, email & social; returns, refunds, and delivery queries in one place
Billing queries, plan changes, and technical support across voice, chat, and social channels
Lead capture from web chat & social, site visit scheduling via WhatsApp, follow-ups via email
Admission enquiries via chat, fee reminders via SMS, student support across all channels
Ready to Unify Every Customer Conversation?
Get a free demo of OneQuew Omni Channel and see how a single platform can connect voice, chat, email, WhatsApp, and social — and transform your customer experience.